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IT Help Desk

Kansas State University
Hale Library
2nd floor
1117 Mid Campus Dr. N
Manhattan KS 66506


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Personalized Help Session

Instructors can schedule an appointment to meet with a Canvas expert to review their course and answer questions. To schedule a one-on-one help session, fill out this ServiceNow form. A Canvas expert will contact you to schedule a help session.

Canvas Guides

Canvas Guides are the online help documents for instructors and students using Canvas. The site is searchable and provides step-by-step lessons on how to use Canvas.  The online lessons are continually updated, and many of the lessons include video guides. The downloadable PDF manuals (include manuals for the mobile apps) are updated with every release. To access the Canvas Guides, go to https://community.canvaslms.com/welcome.

Canvas FAQs

K-State maintains a set of Frequently Asked Questions for Canvas to cover as many relevant topics as possible.  Please refer to these for helpful information.

Scantron Help

For K-State's Scantron needs, instructors can use a paper version or electronic version through Canvas. For detailed help on how to create an electronic Scantron in Canvas, visit the Scantron help page.

IT Knowledge Base

K-State’s IT Knowledge Base has a Canvas specific section that is the online repository with instructions and answers about everyday tasks and activity in Canvas. Visit the IT Knowledge Base section for Canvas that is specific to K-State.


Service-Now is the web application K-State uses to manage the support/help tickets, the knowledge base information, and includes online help request forms.

Converter Tools 

Scantron converter tool 

With the Scantron converter tool, a Scantron processed file is converted to a Canvas import and then imported into Grades in Canvas. You must already have some content in your Canvas Gradebook before you can successfully upload any grades from .csv files.

Need help converting your quizzes for Scantron? Contact the IT Help Desk.


Highlighted Resources

Instructor Guides 

Student Guides

Other Resources