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Visit the IT Help Desk

Phone: 785-532-7722
Walk in: Cat's Pause Lounge, K-State Student Union
E-mail: helpdesk@k-state.edu

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On Mon., Aug. 19, the New Gradebook was activated in Canvas. Unfortunately, Canvas bugs have been discovered that do not allow the Copy Grades to KSIS or Scantron tools to work optimally with the New Gradebook. The decision has been made to return to the previous Gradebook until those bugs have been fixed. All courses in Canvas for fall 2019 were reverted to the Old Gradebook on Thurs., Aug. 22.

If you did not manually turn on the New Gradebook or setup up a Late Grades Policy or Missing Assignment Policy yourself, you do not need to do anything. Your courses have been switched back to the Old Gradebook, and the Old Gradebook will function as it has in previous semesters.

What should I do if I've already set up the New Gradebook?

A small group of instructors turned on the New Gradebook manually before Aug. 19. Those instructors are asked to contact the IT Help Desk 785-532-7722, and a Canvas expert will work with the instructors to update their courses.

Why do I still have the ability to turn on the New Gradebook?

In Canvas, you can still manually turn on the New Gradebook. Information Technology Services (ITS) strongly recommends that you do not turn on the New Gradebook, mainly if you use the Copy Grades to KSIS and Scantron tools. As of now, the Canvas bugs are still not allowing these tools to work correctly. ITS is working with Canvas to resolve these issues.

ITS continues to work with Canvas to fix these bugs and plans to have these issues resolved so the New Gradebook can be used during the spring 2020 semester.

Library and Research Resources:

Faculty, staff, and students should use the free Interlibrary Loan service to get books and articles from other libraries. All online library resources are available, but most of the physical collection that was in Hale will not be available during the 2018-2019 school year. Searchable PDFs are now available to improve accessibility. Please note: we usually aren't able to provide textbooks through this service. Stop by any library help desk either at our new Union location or a branch library to get help making a request online.

Library Services available at the following locations:

  • Welcome Desk, K-State Student Union
  • Weigel Library, Regnier Hall, Room 0081
  • Math/Physics Library, Cardwell Hall, Room 105
  • Vet Med Library, Trotter Hall, Room 422

The online Ask A Librarian services, staffed by the branch libraries (MathPhysics, Weigel Architecture, Veterinary Medicine, and K-State Polytechnic) are all operating fully. For a complete list of branch locations, go to http://www.lib.k-state.edu/locations.

Are you looking for a quiet study space? Go to http://www.k-state.edu/its/recovery/service-locations.html to see all the available locations.


A new Scantron machine is located just outside the Cat's Pause Lounge on the second floor of the K-State Student Union. Faculty should bring a USB drive to load files because the computer attached to the Scantron machine does not currently have a working network connection. Use of the Scantron machine is limited to the hours the IT Help Desk is open.  The current times are:

  • Monday - Thursday, 7:30 a.m. - 10 p.m. (excluding holidays)
  • Friday, 7:30 a.m. - 8 p.m.
  • Saturday, 1 - 6 p.m.
  • Sunday, 1 - 10 p.m.


Enrollment-based LISTSERVS are no longer available. Instructors can still communicate with their students through various tools in Canvas: Announcements, Discussions, Inbox, Chat, and Gradebook.

Canvas Updates

Updates to Canvas were released on August 17. To see all the new features and fixed bugs, view the complete August Release Notes.

  • Unsplash Course Card Image Search — The Flickr image search has been replaced by Unsplash, which offers high-quality, safe images for use as course card images. When an instructor uses images for course cards, Unsplash image search replaces the existing Flickr search functionality. The Flickr logo has been removed from the interface. Existing images imported from Flickr will not be affected.

  • File Attachment Default — In Discussions, the option for students to add file attachments is enabled by default. This behavior aligns consistency with other Canvas features that allow attachments by default and resolves the common expectation by instructors that students can attach files to discussion posts. When instructors view the Discussions Settings for their courses, the option to Attach Files to Discussions is selected by default. If preferred, instructors can disable the option for students to add attachments in Course Settings or the Discussions Settings menu.

Are you interested in taking classes online or enrolling in one of K-State's nationally-recognized online programs? Visit K-State Global Campus for more information.